Troubleshooting

Even those who follow this documentation precisely are bound to end up stuck at some point. This could be due to something unique to your system, a mistyped command, actions performed out of order, or even a typo in this guide. This section provides some tools to help diagnose the issue as well as some common errors that have been experienced and resolved before. If you get stuck, try re-reading the documentation again and after that, share what you’ve been working on, attempted steps to resolve, and other pertinent details in #intend-to-bolus in Gitter when asking for help troubleshooting. Here is also a good blog post to read with tips on how to best seek help online to troubleshoot.

Generally useful linux commands

More comprehensive command line references can be found here and here. For the below, since these are basic linux things, also try using a basic search engine (i.e. Google) to learn more about them and their intended use.

ls -alt (List all of the files in the current directory with additional details.)

cd (Change directory)

pwd (Show the present working directory (your current location within the filesystem).)

sudo <command> (Super-user do. Temporarily elevates the current users permission to that of root.)

apt-get install <package> (Aptitude is a package manager, when a package is missing it will (usually) be there and can be installed by issuing ‘apt-get install .)

tail -f /var/log/syslog

grep LOOP /var/log/syslog (Display lines in file that contain a string, in this example, ‘LOOP’)

df -h

ifconfig

cat <filename> (Display the contents of the file.)

nano <filename> (Open and edit the file in the nano text editor.)

stat <filename>

head <filename> (Display the beginning of the file.)

less <filename> (Display the contents of the file, with advanced navigation)

pip freeze

sudo reboot (Reboot the system)

sudo shutdown -h now (The correct way to shut down the Raspberry Pi from the command line. Wait for the green light to stop blinking before removing the power supply.)

dmesg (Displays all the kernel output since boot. It’s pretty difficult to read, but sometimes you see things in there about the wifi getting disconnected and so forth.)

uptime (Shows how long the system has been running and the load average of last minute/5 minutes/15 minutes)

crontab -l (Display cron jobs)

sudo service cron status (Display info on cron service. Also use stop and start)

Dealing with npm run global-install errors

If you get an error while running an npm global-install, you may be able to clear it by running the following commands:

rm -rf /usr/lib/node_modules/.staging/ && rm -rf ~/src/oref0 && cd ~/src && git clone git://github.com/openaps/oref0.git || (cd oref0 && git checkout master && git pull)

then run cd ~/src/oref0 && git checkout master && git pull or if you are running dev then cd ~/src/oref0 && git checkout dev && git pull

then run cd ~/src/oref0 && npm run global-install and then re-run oref0-setup.

Dealing with a corrupted git repository (pre-oref0 0.6.0)

In oref0 versions prior to oref0 0.6.0, OpenAPS used git as the logging mechanism, so it commits report changes on each report invoke. Sometimes, due to “unexpected” power-offs (battery dying, unplugging, etc.),the git repository gets broken. You may see an error that references a loose object, or a corrupted git repository. To fix a corrupted git repository you can run oref0-reset-git, which will first run oref0-fix-git-corruption to try to fix the repository, and in case when repository is definitely broken it copies the .git history to a temporary location (tmp) and initializes a new git repo. In some versions of oref0 (up to 0.5.5), oref0-reset-git is in cron so that if the repository gets corrupted it can quickly reset itself.

If you’re still having git issues, you should cd ~/myopenaps; rm -rf .git ; git init . If you do this, git will re-initialize from scratch. This only applies to 0.5.x (or earlier) or upgrades to dev from master and does not apply to a fresh 0.6.x install.

Warning: do not run any openaps commands with sudo in front of it sudo openaps. If you do, your .git permissions will get messed up. Sudo should only be used when a command needs root permissions, and openaps does not need that. Such permission problems can be corrected by running sudo chown -R pi.pi .git in the openaps directory. If you are using an Intel Edison, run sudo chown -R edison.users .git.

oref0 0.6.x and beyond will not use git and will not have git-related errors to deal with.

Debugging Disk Space Issues

If you are having errors related to disk space shortages as determined by df -h you can use a very lightweight and fast tool called ncdu (a command-line disk usage analyzer) to determine what folders and files on your system are using the most disk space. You can install ncdu as follows: sudo apt-get install ncdu. You can run it by running the following command: cd / && sudo ncdu and follow the interactive screen to find your disk hogging folders.

An alternative approach to disk troubleshooting is to simply run the following command from the base unix directory after running cd /:

du -xh -d 3 | egrep "[1-9][0-9][0-9]M|[0-9]G" (reports disk usage of all directories 3 levels deep from the current directory)

Then, based on which folders are using the most space cd to those folders and run the above du command again until you find the folder that is using up the disk space.

It is common that log files are the cause for disk space issues. If you determine that log file(s) are the problem, use a command like less to view the last entries in the logfile to attempt to figure out what is causing the logfile to fill up. To temporarily free up space, you can force the logfiles to rotate immediately by running the following command:

logrotate -f /etc/logrotate.conf

Environment variables

If you are getting your BG from Nightscout or you want to upload loop status/results to Nightscout, among other things you’ll need to set 2 environment variables: NIGHTSCOUT_HOST and API_SECRET. If you do not set and export these variables you will receive errors while running openaps report invoke monitor/ns-glucose.json and while executing ns-upload.sh script which is most probably part of your upload-recent-treatments alias.Make sure your API_SECRET is in hashed format. Please see this page for details. Additionally, your NIGHTSCOUT_HOST should be in a format like http://yourname.herokuapp.com (without trailing slash). For the complete visualization guide use this page from the OpenAPS documentation.

Wifi and hotspot issues

My wifi connection keeps dropping and/or I keep getting kicked out of ssh

There is a script that you can add to your root cron that will test your connection and reset it if it is down. Here is an example that runs every two minuntes (odd minutes). You could also do it every 5 minutes or less. Note, this does not have to be for an Edison, you can set this up for a Pi, etc as well.

cd ~/src
git clone https://github.com/TC2013/edison_wifi
cd edison_wifi
chmod 0755 /home/edison/src/edison_wifi/wifi.sh

Next, add the script to your root cron. Note this is a different cron that what your loops runs on, so when you open it don’t expect to see your loop and other items you have added.

  • Log in as root su root
  • Edit your root cron crontab -e
  • Add the following line 1-59/2 * * * * /home/edison/src/edison_wifi/wifi.sh google.com 2>&1 | logger -t wifi-reset

I forget to switch back to home wifi and it runs up my data plan

You can add a line to your cron that will check to see if is avaiable and automatically switch to it if you are on a different network.

  • Log in as root su root
  • Edit your root cron crontab -e
  • Add the following line */2 * * * * ( (wpa_cli status | grep <YOURWIFINAME> > /dev/null && echo already on <YOURWIFINAME>) || (wpa_cli scan > /dev/null && wpa_cli scan_results | egrep <YOURWIFINAME> > /dev/null && udo pa_cli select_network $(wpa_clilist_networks | grep jsqrd | cut -f 1) && echo switched to <YOURWIFINAME> && sleep 15 && (for i in $(wpa_cli list_networks | grep DISABLED | cut -f 1); do wpa_cli enable_network $i > /dev/null; done) && echo and re-enabled other networks) ) 2>&1 | logger -t wifi-select

I am having trouble consistently connecting to my wifi hotspot when I leave the house (iPhone)

When you turn on your hotspot it will only broadcast for 90 seconds and then stop (even if it is flipped on). So, when you leave your house you need to go into the hotspot setting screen (and flip on if needed). Leave this screen open until you see your rig has connected. It may only take a few seconds or a full minute.

I am not able to connect to my wireless access point on my iPhone

Consider changing your iPhone’s name... In most cases iPhone will set the phone’s SSID to something like “James’s iPhone” By default Apple puts a curly apostrophe (’) into the SSID instead of a straight one (‘). Your choices from here are either paste in the curly apostrophe in wpa_supplicant.conf, or change the name on the phone. To change the name on the iPhone:

  • On your iOS device, go to Settings > General > About.
  • Tap the first line, which shows the name of your device.
  • Rename your device, then tap Done.

Common error messages

WARNING: Pay close attention to errors. An error may indicate a serious operational or functional problem with a computer system or component.

These error messages may appear in response to openaps commands in the console, or in the system log (located at /var/log/syslog when using raspbian OS). Some errors can be safely ignored, like timeout errors that occur when the pump is out of range.

Don’t have permission, permission not allowed, etc

The command you are running likely needs to be run with root permissions, try the same command again with sudo in front of it

Bash scripts (.sh files) need execute permissions to run. Run this command to grant execute permissions to the owner of a file.

chmod u+x myscript.sh

ValueError: need more than 0 values to unpack

A JSON file did not contain entries. It usually will self-resolve with the next successful pump history read.

Unable to upload to http//my-nightscout-website.com

OpenAPS has failed to upload to the configured nightscout website. If you’re using a Medtronic CGM and no BG readings appear in nightscout, connect to your rig and the directory of your openaps app (default is myopenaps) run

openaps first-upload

No JSON object could be decoded

Usually means the file does not exist. It usually will self-resolve with the next successful pump history read. If it recurs, you will need to drill down to find the area where it is not successfully reading.

json: error: input is not JSON

json: error: input is not JSON: Unexpected '<' at line 1, column 1:
        <head><title>Document Moved</title></head>

This error usually comes up when you have pulled a file down from Nightscout that was an invalid file. Typically you might see this when trying to pull down treatments. Make sure that you have your HOST and API_KEY set correctly at the top of your cron, in your ~/.profile

TypeError: Cannot read property ‘zzzz’ of undefined

example: TypeError: Cannot read property 'rate' of undefined

Usually is related to a typo if you have manually been editing files. Otherwise, should self-resolve.

Could not parse carbratio_date when invoking profile report

Could not parse carbratio_data.
Feature Meal Assist enabled but cannot find required carb_ratios.

This error may occur when you invoke settings/profile.json report.

Check report definition in openaps.ini. If you have line remainder = [] change it to remainder =

Below is correct definition

[report "settings/profile.json"]
use = shell
bg_targets = settings/bg_targets.json
settings = settings/settings.json
basal_profile = settings/basal_profile.json
reporter = text
json_default = True
max_iob = preferences.json
device = get-profile
remainder =
insulin_sensitivities = settings/insulin_sensitivities.json

Could not get subg_rfspy state or version. Have you got the right port/device and radio_type?

Basic steps using an Intel Edison with Explorer Board, checking with killall -g oref0-pump-loop; openaps mmtune to see if it is resolved yet:

  • Make sure the Explorer board has not become loose and is sitting correctly on the Edison board
  • Double check that your port in pump.ini is correct
  • Check that your rig is in close range of your pump
  • Check that your pump battery is not empty
  • Reboot your rig
  • Run oref0-runagain
  • Fully power down and start up your rig

If you are using an Intel Edison with Explorer Board, and that does not resolve your issue, or if the two LEDs next to the microUSB ports on your Explorer board stay on even after an mmtune, you may need to re-flash your radio chip:

  • Stop the reboot loop: sudo service cron stop && killall -g oref0-pump-loop && shutdown -c
  • Install ccprog tools on your Edison: cd ~/src; git clone https://github.com/ps2/ccprog.git
  • Build (compile) ccprog so you can run it: cd ccprog; make ccprog
  • Flash the radio chip:
wget https://github.com/EnhancedRadioDevices/subg_rfspy/releases/download/v0.8-explorer/spi1_alt2_EDISON_EXPLORER_US_STDLOC.hex
./ccprog -p 19,7,36 erase
./ccprog -p 19,7,36 write spi1_alt2_EDISON_EXPLORER_US_STDLOC.hex
  • Reboot, and try killall -g oref0-pump-loop; openaps mmtune to make sure it works